A confidential internal memo from Uber that was obtained by CNN shows that there is a team of investigators whose job it is to keep Uber safe. According to the memo, those investigators are overworked, underpaid, and at times traumatized as they work with a very heavy workload.
The 26-page memo was prepared by an outside risk management consultant. It shows that Uber’s Special Investigations Unit is handling hundreds of cases a week. It has 60 investigators and 15 team leaders. The Unit’s job is to handle the most serious incidents reported to Uber, including assaults, rapes, thefts, serious traffic accidents, and verbal threats.
According to the report, conditions inside the unit were so bad that the memo warned of risks to the investigators, even the risk of suicide. Most of the investigators were in their 20s and 30s, and some have little or no experience in the field. Investigators have massive caseloads – the team manages almost 1,200 cases a week. Serious incidents can damage the company financially and hurts its reputation. Uber has been pushed to release its data on allegations of sexual abuse and assaults of passengers, but the company has said the numbers will not be ready until later this year.
Many rideshare companies hire drivers with questionable backgrounds, which can lead to assaults on riders, thefts, and traffic accidents. If you have been harmed by a driver for a rideshare company such as Uber or Lyft, you should speak with an attorney. Call me, Conal Doyle, Los Angeles personal injury attorney, at 310-651-8272. I can help. Call today to learn more or to schedule a free consultation.